Because Bright pattern accesses relevant information from Microsoft Dynamics 365 and makes it available across all communication channels, your company can be assured that your customers are receiving a personal and successful experience.īecause Bright pattern accesses relevant information from Dynamics 365 and makes it available across all communication channels, your company can be assured that your customers are receiving a personal and successful experience. ![]() A multichannel call center software solution is siloed and creates friction in the customer journey. Today’s customers want the ability to interact across channels and have a consistent and personalized experience throughout. The customer journey may start with a desktop visit to the website, followed by a chat or SMS from a mobile device, and escalate to voice via phone. The result is a consistent, meaningful, and personal customer experience. Microsoft Agent does not support dictation. However, Microsoft Agent must be specifically programmed to understand and interact with what you are saying. ![]() The Bright Pattern omnichannel customer experience platform is built on a single unified architecture that manages all channels natively while maintaining context. Microsoft Speech Recognition Engine (version 4.0) allows you to speak to animated characters using a microphone. ![]() The customer journey today often involves several channels and touch points, and customers expect their journey to be consistent and personal across all of them. The key difference is the customer experience. Both multichannel and omnichannel customer service and contact center solutions involve communicating through multiple channels.
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